Terms of service

Terms of Service

Welcome to Mama’s Coffee Co.

These Terms of Service outline the rules and conditions for using our website, placing orders, purchasing products, and interacting with Mama’s Coffee Co. By visiting our website or purchasing from our shop, you agree to the terms outlined below.

Please read these Terms of Service carefully before using our website.

Overview

This website is operated by Mama’s Coffee Co. Throughout the site, the terms “we,” “us,” and “our” refer to Mama’s Coffee Co.

By accessing our website, browsing our shop, creating an account, placing an order, or purchasing a product, you agree to be bound by these Terms of Service, including any additional policies referenced or linked on our website.

If you do not agree with these terms, please do not use our website or purchase from our shop.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using this website with the permission and supervision of a parent or legal guardian.

You may not use our products or website for any unlawful or unauthorized purpose.

You agree not to interfere with the security, functionality, or operation of our website.

Products and Services

Mama’s Coffee Co. offers coffee, tea, gifts, lifestyle merchandise, subscriptions, and related products through our online store.

We make every effort to display product details, descriptions, pricing, and images as accurately as possible. However, we do not guarantee that product descriptions, colors, packaging, pricing, or other content will always be completely accurate, current, or error-free.

Product availability may change at any time without notice.

We reserve the right to limit quantities, discontinue products, update pricing, modify product descriptions, or refuse service at our discretion.

Coffee, Tea, and Consumable Products

Because coffee and tea are consumable products, customers are responsible for reviewing product descriptions, roast levels, ingredients, flavor notes, and product details before purchasing.

If you have food allergies, sensitivities, dietary restrictions, or ingredient concerns, please review all available product information carefully before placing an order.

Mama’s Coffee Co. is not responsible for allergic reactions, sensitivities, or adverse responses resulting from the use or consumption of our products.

Orders and Payment

By placing an order with Mama’s Coffee Co., you agree to provide current, complete, and accurate purchase, billing, and shipping information.

All prices are listed in U.S. dollars unless otherwise stated.

Payment must be completed at checkout before an order is processed.

We reserve the right to refuse or cancel any order for reasons including suspected fraud, incorrect pricing, product unavailability, payment issues, or violation of these Terms of Service.

If an order is cancelled after payment has been processed, we will issue a refund when appropriate.

Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Shipping times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, fulfillment timelines, high order volume, or circumstances outside of our control.

Mama’s Coffee Co. is not responsible for delays once an order has been transferred to the shipping carrier.

Customers are responsible for entering accurate shipping information at checkout.

Subscriptions

Certain products may be available as recurring subscriptions.

By purchasing a subscription, you authorize Mama’s Coffee Co. to automatically charge your selected payment method according to the delivery frequency selected at checkout.

Subscription details, billing, updates, cancellations, skipped orders, and customer responsibilities are outlined in our Purchase & Subscription Policy.

Returns, Refunds, and Damaged Orders

Returns, refunds, damaged items, incorrect orders, and related issues are handled according to our Refund Policy.

Because coffee and tea are consumable products, opened or used items are generally not eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging so we can review the issue.

Discounts and Promotions

Discount codes, promotional offers, subscription savings, free shipping offers, and limited-time sales may be subject to specific terms and may change at any time.

Discounts must be applied at checkout and may not be applied retroactively after an order has been placed.

Mama’s Coffee Co. reserves the right to modify, suspend, or cancel promotions at any time.

Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and account activity.

You agree to provide accurate and updated information for your account, orders, subscriptions, and communications.

Intellectual Property

All content on this website, including logos, product names, text, images, graphics, branding, designs, website copy, and other materials, is the property of Mama’s Coffee Co. or used with permission.

You may not copy, reproduce, distribute, modify, sell, or use our content or branding without written permission from Mama’s Coffee Co.

User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, testimonials, feedback, or other content to Mama’s Coffee Co., you grant us permission to use, reproduce, edit, publish, display, and share that content for marketing, website, social media, or business purposes.

You agree that any content you submit will not be unlawful, abusive, defamatory, obscene, misleading, or infringe on the rights of another person or business.

We reserve the right to remove or refuse any submitted content at our discretion.

Third-Party Tools and Links

Our website may include links to third-party websites, apps, tools, payment processors, subscription platforms, social media platforms, or fulfillment partners.

We are not responsible for the content, accuracy, policies, practices, or services of third-party websites or tools.

Use of third-party services may be subject to their own terms and policies.

Website Accuracy and Availability

We do our best to keep our website accurate, current, and available. However, we do not guarantee that our website will always be uninterrupted, secure, error-free, or fully updated.

We may update, remove, or change website content at any time without notice.

Limitation of Liability

To the fullest extent permitted by law, Mama’s Coffee Co. is not liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, services, or inability to access our website.

This includes, but is not limited to, damages related to lost orders, delayed deliveries, website interruptions, product use, allergic reactions, or third-party service issues.

Indemnification

You agree to indemnify and hold harmless Mama’s Coffee Co., its owner, affiliates, partners, service providers, and employees from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms of Service, or your violation of any rights of another party.

Governing Law

These Terms of Service are governed by the laws of the United States and the State of California, without regard to conflict of law principles.

Changes to These Terms

Mama’s Coffee Co. reserves the right to update, modify, or replace these Terms of Service at any time.

Any updates will be posted on this page. Continued use of our website after changes are posted means you accept the updated Terms of Service.

Contact Information

Questions about these Terms of Service may be sent to us at:

Mama’s Coffee Co.
steph@mamascoffeeco.com