Cancellation policy

By purchasing from Mama’s Coffee Co., you agree to the terms outlined in this Purchase & Subscription Policy.

Purchases

All orders placed through Mama’s Coffee Co. are subject to product availability, payment approval, and order processing. After placing an order, you will receive an order confirmation by email.

Please review your order carefully before submitting it, including product selection, grind option, quantity, shipping address, and email address.

Pricing and Availability

Prices, product availability, promotions, and product details may change at any time without notice. We do our best to ensure product information is accurate, but errors may occasionally occur.

If there is an issue with your order, we will contact you using the email provided at checkout.

Subscriptions

If you purchase a subscription product, you authorize Mama’s Coffee Co. and its payment/subscription provider to charge your selected payment method on a recurring basis according to the subscription frequency selected at checkout.

Subscription options may vary by product.

Subscription Changes and Cancellations

Customers are responsible for managing their subscriptions, including changes to shipping address, payment method, delivery frequency, product selection, pauses, or cancellations.

To request help with a subscription, contact us at steph@mamascoffeeco.com before your next scheduled renewal. We recommend contacting us at least 3 business days before your next billing date so there is enough time to assist before the order processes.

Once a subscription order has processed, we may not be able to cancel or change that order.

Subscription Refunds

Subscription orders are processed automatically based on the selected renewal schedule. Because coffee and tea are consumable products, subscription orders that have already processed may not be eligible for cancellation or refund unless the item arrives damaged, incorrect, or defective.

Damaged or Incorrect Subscription Orders

If a subscription order arrives damaged or incorrect, please contact us within 7 days of delivery at steph@mamascoffeeco.com with your order number and photos of the item and packaging.

Questions

For purchase or subscription support, please contact us at steph@mamascoffeeco.com.