Cancellation policy
Purchase & Subscription Policy
At Mama’s Coffee Co., every order is part of something more than coffee — a slow morning, a thoughtful gift, a reset moment, or a cozy ritual delivered straight to your door.
This Purchase & Subscription Policy explains how one-time purchases, subscription orders, billing, shipping, cancellations, and customer responsibilities work when ordering from Mama’s Coffee Co.
By placing an order or starting a subscription with Mama’s Coffee Co., you agree to the terms outlined below.
One-Time Purchases
One-time purchases are charged at the time the order is placed.
After checkout is complete, your order will begin processing. Once an order has started processing or has shipped, we may not be able to cancel, change, or redirect the order.
Please review your cart, shipping address, billing information, and product selections carefully before completing your purchase.
Order Processing
Orders are typically processed within 3–5 business days after they are placed. Business days do not include weekends or holidays.
Because some items may be roasted, packed, fulfilled, or shipped through our production and fulfillment partners, processing times may vary slightly depending on the product ordered.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Subscriptions
Mama’s Coffee Co. subscriptions are made for the coffee you keep coming back to — the morning cup, the afternoon reset, and the cozy ritual that deserves to stay stocked.
When you purchase a subscription product, you authorize Mama’s Coffee Co. to automatically charge your selected payment method based on the delivery frequency chosen at checkout.
Subscription options may include delivery every 1 week, every 2 weeks, or every 1 month depending on the product selected.
Your subscription will continue until it is skipped, paused, cancelled, or otherwise updated by you.
Subscription Billing
Your payment method will be charged automatically before each subscription order is processed.
The total charged may include the product price, applicable taxes, shipping fees, and any discounts or promotions applied to your subscription.
Please make sure your payment information remains current to avoid delays, failed payments, or skipped subscription orders.
Updating Your Subscription
Customers are responsible for managing their subscription details before the next billing date.
Depending on your subscription settings, you may be able to update:
- Shipping address
- Payment method
- Delivery frequency
- Product selection
- Quantity
- Upcoming order date
Changes must be made before your next scheduled subscription order processes.
Once a subscription order has processed, we may not be able to cancel, change, refund, or redirect that shipment unless it qualifies under our Refund Policy.
Skipping, Pausing, or Cancelling a Subscription
You may skip, pause, or cancel your subscription at any time through your customer account or subscription management link.
To avoid being charged for your next subscription order, changes or cancellations must be completed before the next billing date.
If a subscription order has already processed, that order will be treated as an active order and cannot be cancelled unless it qualifies under our Refund Policy.
Failed Payments
If your subscription payment fails, you may receive an email prompting you to update your payment information.
Mama’s Coffee Co. may retry the payment method on file according to our subscription system’s settings.
If payment is not successfully completed, your subscription order may be delayed, skipped, or cancelled.
Shipping
One-time and subscription orders are shipped according to the shipping method selected at checkout and our current Shipping Policy.
Shipping timelines may vary based on product availability, fulfillment timing, carrier delays, holidays, weather, or circumstances outside of our control.
Tracking information will be sent by email when available once your order has shipped.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout and kept up to date for subscription orders.
Mama’s Coffee Co. is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at steph@mamascoffeeco.com. We will do our best to help, but we cannot guarantee changes once an order has begun processing or has shipped.
Product Availability
While we do our best to keep products available, certain coffees, teas, blends, merchandise, or gift items may occasionally be unavailable.
If a product becomes unavailable after purchase, we may contact you with options, offer a replacement when appropriate, issue a refund for the unavailable item, or cancel that portion of the order.
For subscription products, if an item becomes unavailable, we may contact you with options, pause the subscription, substitute a similar item with your approval, or cancel the unavailable item from your subscription.
Discounts and Promotions
Discounts, promotional offers, subscription savings, free shipping offers, and first-order discounts may be subject to change and may not apply to all future orders unless otherwise stated.
Mama’s Coffee Co. reserves the right to update, modify, or end promotions at any time.
Discount codes must be entered at checkout and may not be applied retroactively after an order has been placed.
Returns, Refunds, and Damaged Orders
Because coffee and tea are consumable products, we are unable to accept returns on opened or used items.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at steph@mamascoffeeco.com
Please include your order number, a brief description of the issue, and photos of the damaged or incorrect item and packaging.
We will review the issue and do our best to make it right.
Please refer to our Refund Policy for full details.
Customer Responsibility
It is the customer’s responsibility to review all order details before checkout and to keep subscription information accurate and up to date.
This includes shipping address, billing information, product preferences, delivery frequency, and upcoming order dates.
Mama’s Coffee Co. is not responsible for orders shipped to incorrect or outdated addresses if the information was not updated before the order processed.
Changes to This Policy
Mama’s Coffee Co. reserves the right to update or modify this Purchase & Subscription Policy at any time. Any changes will be posted on this page.
Contact Us
If you have questions about your purchase, subscription, billing, or order, please contact us at:
Mama’s Coffee Co.
steph@mamascoffeeco.com