Refund policy

At Mama’s Coffee Co., we want every order to arrive with care and intention. If something is not right with your order, please contact us at steph@mamascoffeeco.com so we can help.

Returns and Refunds

Because coffee, tea, and food-related products are consumable items, we are unable to accept returns on opened coffee, tea, or other consumable products.

If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at steph@mamascoffeeco.com with your order number and photos of the item and packaging. We will review your request and, if approved, offer a replacement, store credit, or refund.

Eligible Return Items

Non-consumable items such as mugs, drinkware, apparel, and merchandise may be eligible for return if they are unused, unworn, unwashed, in original condition, and returned within 14 days of delivery.

To request a return, please contact us first at steph@mamascoffeeco.com. If your return is approved, we will provide return instructions by email. Please do not send any items back without contacting us first.

Items Not Eligible for Return

The following items are not eligible for return or refund:

Opened coffee or tea
Used or washed apparel
Used mugs, drinkware, or merchandise
Gift cards
Final sale items
Items damaged after delivery due to use, handling, or storage

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or defective. Original shipping costs are non-refundable unless the return is due to an error on our part.

Refunds

Once an approved return is received and inspected, we will notify you by email. If the refund is approved, it will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at steph@mamascoffeeco.com within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can make it right.

Questions

For questions about returns, refunds, damaged items, or order issues, please contact us at steph@mamascoffeeco.com.